“Retail operations Manager”

Applications under review.

Full-Time Position: 45 hours/week

Schedule: 5 days/week, including occasional evenings and alternate weekends.

The Midtown Scholar Bookstore seeks a dedicated, enthusiastic, and hard-working Full-Time, Indie-Bookstore Retail Operations Manager to play a leading role in customer-facing retail operations, including creative collaboration with other members of the management team; KPI tracking; daily supervision of bookstore/cafe employees; facilities management; supervision of cafe/beverage service; and ensuring an excellent customer experience.

Professional managerial experience with a proven commitment to customer service and staff development is essential. Bookstore industry knowledge is beneficial. This role requires strong interpersonal, writing, computer, and social media skills, as well as familiarity with accounting practices, business indicators, supply ordering, and logistics. The position includes eligibility to participate in the company’s small-group health care plan. Compensation will be commensurate with experience.

To apply, please send a Resume and Cover Letter describing your skills and interest to jobs @ midtownscholar.com.

Location: Midtown Harrisburg

QUALIFICATIONS AND SKILLS:

●      College degree with a minimum of four years’ relevant professional experience

●      Available to work afternoons/evenings and weekends

●      Experience with public speaking and crowd management

●      Awareness of current publishing trends, including knowledge of different genres

●      Aptitude for collaborative work as part of a dedicated team

●      Self-starter with excellent judgment and time management

●      Proven track record of positive customer service with a diverse public

●      Exceptional verbal, interpersonal, and written communication skills

●      Fastidiousness in record keeping, administrative tasks, and office organization

●      Proficiency in MS Word & Excel

●      Facility using social media for marketing purposes

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

●      Ability to climb, bend, crouch, stoop, and lift boxes up to 40 lbs.; ability to stand and walk for extended periods of time; ability to use hands and arms to operate a keyboard and telephone, manipulate small, large, and heavy objects, and engage in repetitive motions.

●      The workplace requires going up and down stairs and maneuvering narrow aisles and hallways, with the diverse sounds, smells, and distractions of a public gathering place.

EQUAL OPPORTUNITY & ANTI-HARASSMENT/ANTI-DISCRIMINATION STATEMENT:

The Midtown Scholar Bookstore recognizes that everyone has a contribution to make to our society and a right to equal opportunity. No job applicant or employee will be discriminated against by us on the basis of gender (including sex, marriage, or gender reassignment); race (including ethnic origin, nationality, or national origin); disability; sexual orientation; religion or belief; or age. We aim to promote equal opportunities, eliminate discrimination, and eliminate harassment through the following: opposing all forms of unlawful discrimination; all employees whether part-time, full-time, or seasonal will be treated fairly and with respect; selection for employment and opportunities for advancement will be based on aptitude and capability.

All employees will be helped and encouraged to develop their full potential, and individuals’ talents and resources will be fully utilized to maximize the efficiency of business operations. All employees have a legal and moral obligation not to discriminate and to report incidents of discrimination to a manager. The Midtown Scholar Bookstore is committed to creating an environment in which individual differences and all employees’ contributions are recognized and valued. Every employee is entitled to be part of an environment that promotes dignity and respect to all. No form of intimidation, bullying or harassment will be tolerated.

We follow all applicable federal, state, and local laws. Consistent with the Americans with Disabilities Act (ADA) and Civil Rights legislation, it is the policy of the Midtown Scholar Bookstore to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Catherine Lawrence (she/her), Telephone: (717) 236-1680, Email: jobs @ midtownscholar.com